UGOBEL is an official partner of Milestone Living and POHA HOUSE, providing premium Kitchen and Bedroom essentials to help you set up your room quickly and comfortably.
FAQ's
1. Who can use the pre-order and pre-delivery service?
Only residents of Milestone Living and POHA House are eligible for this service.
2. When will my bundle be delivered?
Bundles are delivered to the Residence/Community Manager at your residence before your arrival. You’ll either find the bundle in your room or be able to pick it up upon check-in. The exact delivery date to the Residence/Community Manager will be confirmed in a separate email once the handover is complete.
3. How do I make sure I select the right mattress cover size?
Please refer to the email or website details from your residence, or ask your Residence/Community Manager for your correct room number and mattress size. Choosing the correct size will help avoid unnecessary returns.
4. What if I place my order late or miss the deadline? (Only for Milestone Living)
We recommend placing your order by the announced deadline to guarantee delivery before your arrival. Some extra bundles may be available for late purchase at the residence, but availability is not guaranteed. If you order after the deadline, delivery may take 3–5 business days instead of being pre-delivered. For last-minute options, please contact us at info@ugobel.de or via WhatsApp +49-15566340773.
5. What personal data is shared for pre-delivery?
To fullfill your pre-order, UGOBEL may collect and share limited information such as your name, residence name, bed matress size, room number, and arrival date with the residence staff and logistics partners. This data is used solely for coordinating delivery and is handled in accordance with GDPR.