FAQ's
1. Who can use the pre-order and pre-delivery service?
Residents of UGOBEL partner accommodations are eligible for this service.
2. When will my bundle be delivered?
We aim to deliver your bundle to the caretaker at your residence during the available service hours before your arrival.
If delivery to the residence is not possible, your package may be redirected to the nearest DPD or DHL parcel shop for collection.
If you need to collect your bundle from a parcel shop, you can request a €5 Uber/Taxi voucher from UGOBEL to help with your journey.
3. How do I make sure I select the right mattress cover size?
Please refer to the email or website details from your residence, or ask your Residence/Community Manager for your correct room number and mattress size. Choosing the correct size will help avoid unnecessary returns.
4. What personal data is shared for pre-delivery?
To fullfill your pre-order, UGOBEL may collect and share limited information such as your name, residence name, bed matress size, room number, and arrival date with the residence staff and logistics partners. This data is used solely for coordinating delivery and is handled in accordance with GDPR.